Privacy Policy

This privacy policy sets out how Coomera Houseboat Holidays uses and protects any information that you provide when you use this website. We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Coomera Houseboat Holidays may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

We only collect personal information that you voluntarily provide to us. This may include:

• Name and contact details
• Email address
• Phone number
• Demographic information such as postcode and preferences
• Other information relevant to customer surveys and/or offers

Personal information is collected when you submit an enquiry, make a booking request, or otherwise contact us through our website.

We use the information we collect for the following purposes:

• Internal record keeping
• Processing booking enquiries and reservations
• Improving our products and services
• Sending promotional emails about new services, special offers, or other information we think you may find interesting (with your consent)
• Contacting you for market research purposes
• Customising the website according to your interests

We will use your personal information for the stated purpose of submission or related secondary purposes, unless otherwise disclosed at the time of collection. Correspondence archives are maintained for record-keeping purposes.

We may share your personal information in the following circumstances:

• When you have given consent for disclosure
• When necessary to fulfil your booking or service request
• When required by law or regulation
• To third-party service providers who assist us in delivering goods or services on our behalf

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our security measures include:

• Regular security updates and monitoring
• Confidentiality obligations for all staff and contractors
• Secure data storage and transmission protocols

While we take all reasonable steps to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

A cookie is a small file placed on your computer's hard drive. Cookies help us analyse web traffic and allow web applications to respond to you as an individual.

We use cookies to:

• Identify which pages are being used and improve user experience
• Remember your preferences for future visits
• Analyse site traffic patterns
• Customise site content based on your interests

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

You may request details of personal information which we hold about you under the Privacy Act 1988. A small administrative fee may apply for providing this information.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be inaccurate.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us directly.

You may also contact the Office of the Australian Information Commissioner if you have concerns about how we have handled your personal information: